Refund Policy
OUR 30-DAY EXCHANGE OR REFUND GUARANTEE
kneeboosters.com guarantees that any item bought from us can be refunded or replaced for free with a 30-day, post-delivery money back guarantee.
ACCEPTABLE RETURN REASONS
Your return can only be approved based on the following reasons:
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Reasons |
Description |
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Objective reasons |
Damaged |
The product is damaged in delivery |
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Defective |
The product does not function as described in its manufacturer specification |
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Incorrect/wrong item |
Not the product the customer ordered (e.g. wrong size or wrong color) |
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Missing items/parts |
Missing items/parts as indicated in the packaging |
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Does not fit* |
Customer receives the size that was ordered but it does not fit* |
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Website error |
The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation) |
RETURNS AFTER 30 DAYS
Your item may not be returned after 30 calendar days based on the 30-DAY EXCHANGE OR REFUND GUARANTEE
Process for returning an item:
- Make sure it meets the criteria for a valid return.
- Send us a message at [email protected]kneeboosters.com indicating the intent to return the item. Please include the following in the email:
- Photo of the item
- Tags and labels attached
We will send a response to assist you in processing the return of the purchased item.
TIME FRAME FOR THE QUALITY EVALUATION PROCESS
After we receive your package at our warehouse, the quality evaluation process will be completed within 48 to 72 hours but may be extended. Please be informed that for certain products, this process may take more time.
TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND
Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 2-4 weeks from the date we receive the tracking information of the returned item.
Refund option: customers who have requested for refund can expect to receive it within the following time frames:
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Payment Method (at the time of purchase) |
Refund Option |
Refund Lead Time (to see the amount on your bank statement) |
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Credit card / Debit Card |
Credit / Debit Reversal |
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Paypal |
Paypal reversal (if Paypal balance) |
5-7 business days |
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Credit reversal ( if Paypal is linked to a credit card) |
5 to 15 banking days |
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Debit reversal ( if Paypal is linked to a debit card) |
5 to 45 banking days(Depending on your issuing bank) |