Shipping Information

SO HOW DOES OUR SHIPPING WORK?

Once you place your order:

  • Our warehouse in China process and ships out all orders Monday through Friday (excluding major holidays). After placing your order, processing may take 1-4 business days before shipment is initiated.
  • Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
  • Delivery times within the US are typically within 7-28 days from the date of shipment.*
  • International orders may take 12-28 business days from the shipment to be delivered.*
  • However in rare cases delivery can take up to 60 days.
      *Alert: Due to COVID-19 impacts, package delivery times may be exceeded.

    WILL MY ORDER COME IN ONE PACKAGE?

    • Depending on the number of products within your order you may receive separate packages that may possibly arrive 1-2 business days apart.


    OUT OF STOCK/BACK-ORDERED ITEMS

    • In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will automatically refund you for those items and apologize for the inconvenience. 


    ADDRESS CHANGES

    • Our warehouse staff works quickly, so if you notice an error please email us ASAP with your FULL NAME & ORDER #so we can try to catch your package before it is fully processed for shipping. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
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